UNPROFESSIONAL CONDUCT

1. On the 18th March 2021 and at the Cape Town International Airport, i hired the motor vehicle.

2. Within ten (10) minutes of driving the motor vehicle, i learnt that the rear left tyre of the vehicle was punctured.

3. For the record, upon my arrival and collection of the vehicle, no exterior examination was conducted by an AVIS representative, at all.

4. In addition, the large bolt that was found on the punctured tyre appeared to be an old existent bolt thereon.

5. In amplification, we attach hereto a photograph evidencing the punctured tyre with the old bolt.

6.i was informed by the representative of AVIS at the administration desk, that the vehicle consisted of insurance cover in respect of tyre and windscreen damage.

7. Much to the surprise and astonishment, Avis unilaterally elected to bill our me for fuel consumption as well as tyre damage.

8. I am very disappointed with Avis Company, when you write an email to them they don't respond.

I am hoping that through this platform they will take my matter seriously.