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Adel L

1 reviews | Active since Dec 2014

06 May 2025, 09:39

Unpaid refund

It is extremely disappointing to know that a reputable company like Avis is giving the same poor service as the one man show fly by night cafe on the corner. I have rented a car on the 17th of march and I am still waiting for the refundable deposit they promised to be pay within 20 days. In my search to find contact information for customer complaints I am shocked to see how many clients complain about the same thing. Extremely disappointed and wonder if Avis are becoming *****sters like so many others Rental agreement number Let's see if someone bother to assist

0
Replies (5)
Avis
Avis's reply06 May 2025, 10:38
Official
Dear Adel Louw,

Thank you for contacting us. 

Please confirm the Rental Agreement number as the one provided is invalid. 

We apologise for any inconvenience caused. 

Best Regards, 

The Avis Team
AL
Adel L's update06 May 2025, 11:11
Reviewer Update
*** is a printed number in a green block on top right corner of my rental agreement.
I can send a screenshot
AL
Adel L's update06 May 2025, 12:45
Reviewer Update
That is for Marius Louw
The rental agreement number does not correspond, I am sure it was another mistake from Avis. I'm not surprised
AL
Adel L's update06 May 2025, 16:52
Reviewer Update
Do you wait for all clients to request their refund and only start working on it if and when you get a request!? If you ever do the refund before a client have to ask do you actually take 1 min to send an email or any kind of confirmation that it was done or is it just a guessing game?
I would have thought that you have a better system going.
But thank you for your effort ,

Avis
Avis's reply07 May 2025, 12:15
Official
Good Day Adel,
 
 Thank you for your patience. 
 
 Please be advised that a request was sent to Capitec to advise on the status of the security deposit. 

Capitec confirmed that Avis is no longer holding funds on your card. This means that they were released back into your available balance. Please note that these funds will not reflect on your bank statement as a deposit or a refund as they were not banked by Avis. They will only increase your available balance at the time of release. Furthermore, we do not have the date of release because that is administered by your bank. 
 
 Please feel free to contact your card division to confirm the exact date of reversal.

Best regards, 

The Avis Team