PS
Piet S
1 reviews | Active since Jun 2014
18 Jan 2026, 10:19
Unpaid deposit
I made a booking for 14 December 2025 at avis OR Tambo. On arrival at the counter to get the car ,they saw my South African license was expired. Needless to say Indid not get the car. Went banknto the ladybatvthe counter and ask what about my deposit sehe typed on her computer ad said it would be paid back the next week. Did call avis to open a case for this but never received any feedback from them. My reservation number was ***0ZA3. Would like a response from avis
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Avis's replyOfficial
19 Jan 2026, 09:47Good day Piet van Schalkwyk,
Thank you for contacting us.
Kindly be advised that as per our terms and conditions, we do not refund prepayments where the booking was not cancelled, or it was cancelled on the day of pick up or after the pick up date.
In this case, the booking was not cancelled, and unfortunately, no refund is due.
Best Regards,
The Avis Team
Thank you for contacting us.
Kindly be advised that as per our terms and conditions, we do not refund prepayments where the booking was not cancelled, or it was cancelled on the day of pick up or after the pick up date.
In this case, the booking was not cancelled, and unfortunately, no refund is due.
Best Regards,
The Avis Team
Avis's reply19 Jan 2026, 09:47
Official
Good day Piet van Schalkwyk,
Thank you for contacting us.
Kindly be advised that as per our terms and conditions, we do not refund prepayments where the booking was not cancelled, or it was cancelled on the day of pick up or after the pick up date.
In this case, the booking was not cancelled, and unfortunately, no refund is due.
Best Regards,
The Avis Team
Thank you for contacting us.
Kindly be advised that as per our terms and conditions, we do not refund prepayments where the booking was not cancelled, or it was cancelled on the day of pick up or after the pick up date.
In this case, the booking was not cancelled, and unfortunately, no refund is due.
Best Regards,
The Avis Team