TM
Thando M
1 reviews | Active since Feb 2024
09 Feb 2024, 13:48
Unnecessary refund hold
Struggling to understand why this company does not release refunds timeously and boldly blames our banks for the lack of release. Our banks don’t conduct themselves in such ********* manner.
A car was returned 10 January 2024, with no issues and has possibly been let out multiple times since the return. Over 30 days later still no refund. Never booking with them again!
Helpful (0)
Replies (2)0
Replies (2)
Avis's replyOfficial
09 Feb 2024, 15:44Hi Thando,
Thank you for contacting us,
Please be advised that the holding gets released automatically by your bank within the turnaround time of 3-30 days depending on your bank, we have sent a manual request to your bank to confirm if your holding deposit has been released or is still on hold, should the bank confirm the amount it will be released to you.
Please be advised that when the hold is requested in your account, the funds do not leave your account as a debit, they remain in your account but are not available for you to use, therefore when your bank releases the hold in your account, the funds do not come back into your account as credit but increase your available balance.
Avis Team.
Thank you for contacting us,
Please be advised that the holding gets released automatically by your bank within the turnaround time of 3-30 days depending on your bank, we have sent a manual request to your bank to confirm if your holding deposit has been released or is still on hold, should the bank confirm the amount it will be released to you.
Please be advised that when the hold is requested in your account, the funds do not leave your account as a debit, they remain in your account but are not available for you to use, therefore when your bank releases the hold in your account, the funds do not come back into your account as credit but increase your available balance.
Avis Team.
Best regards,
Avis's reply09 Feb 2024, 15:44
Official
Hi Thando,
Thank you for contacting us,
Please be advised that the holding gets released automatically by your bank within the turnaround time of 3-30 days depending on your bank, we have sent a manual request to your bank to confirm if your holding deposit has been released or is still on hold, should the bank confirm the amount it will be released to you.
Please be advised that when the hold is requested in your account, the funds do not leave your account as a debit, they remain in your account but are not available for you to use, therefore when your bank releases the hold in your account, the funds do not come back into your account as credit but increase your available balance.
Avis Team.
Thank you for contacting us,
Please be advised that the holding gets released automatically by your bank within the turnaround time of 3-30 days depending on your bank, we have sent a manual request to your bank to confirm if your holding deposit has been released or is still on hold, should the bank confirm the amount it will be released to you.
Please be advised that when the hold is requested in your account, the funds do not leave your account as a debit, they remain in your account but are not available for you to use, therefore when your bank releases the hold in your account, the funds do not come back into your account as credit but increase your available balance.
Avis Team.
Best regards,
Avis's replyOfficial
13 Feb 2024, 08:47Hi Thando,
Thank you for your patience, please be advised that your bank confirmed that the amount of R1,750.00 was still on hold in your account, we have sent a communication to the bank to release this amount and make it available for you to use, the amount will be available within 48hrs.
Avis Team
Thank you for your patience, please be advised that your bank confirmed that the amount of R1,750.00 was still on hold in your account, we have sent a communication to the bank to release this amount and make it available for you to use, the amount will be available within 48hrs.
Avis Team
Best regards,
Avis's reply13 Feb 2024, 08:47
Official
Hi Thando,
Thank you for your patience, please be advised that your bank confirmed that the amount of R1,750.00 was still on hold in your account, we have sent a communication to the bank to release this amount and make it available for you to use, the amount will be available within 48hrs.
Avis Team
Thank you for your patience, please be advised that your bank confirmed that the amount of R1,750.00 was still on hold in your account, we have sent a communication to the bank to release this amount and make it available for you to use, the amount will be available within 48hrs.
Avis Team
Best regards,