1 reviews | Active since Dec 2015
********ly claiming damages i did not do
On the 3rd of decemeber I rented a vehicle from this branch for 5 days. On return, there was damage on the left rear door pointed out by the personel receiving the car. Litterally a 1cm dent that you would need a very trained eye to see...I cleary stated that there was absolutely no visibility for me at the receiving time of the vehicle, and i stated that there was NO CHECK DONE BY THE ATTENDANT, OR SIGNED OFF BY ME THAT A CHECK WAS DONE BEFORE TAKING DELIVERY. The attendant couldn't be happier to show me where the car was parked in the dark and sped off to his post. This damage was not caused by myself and even after not signing for responsibility and as the documents show, they still want to charge me R2016.14 for the damages and witholding my deposit! A Maxine - Acting on behalf of the manager sent me an email stating that i had to check it myself, and should read the signs in the store. I find this very unprofessional and proposterous to be charged the amount after their personel did not even opt to check the vehicle before hand, or have sufficient lighting to do so myself. I will never use avis again, as their dealings are unprofessional and claim proposterous amounts!
Thank you for your post.
We have escalated your complaint to our Regional Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Thank you for your post.
We have escalated your complaint to our Regional Manager who will resolve your complaint posted.
Kind Regards
Avis Team
