******** and unprofessional conduct

Good day

I returned a car that was due for service to Avis King Shaka, they inspected the car and all was well. The car was overdue by + - 500km Nathi and his team assisted in such a professional manner. Unfortunately because of administrative issues from my insurance we couldn't exchange the car.

The following day after everything was corrected, we made a booking to fetch another at Avis Amamzimtoti. I was advised to speak to Ricky the manager he will organize the car for me. I called him and told him I will be there at 3:30 pm to pick up the car.

When I arrived at the avis branch Amanzimtoti I found a lady by the name of Aphiwe, who was not aware of the collection. She informed me Ricky had gone home and there was no car arrangements made.

Aphiwe informed me the is a car available she will give me that cat, I accepted. She wrote out everything to me. When I was inspecting the car I noticed it had a windscreen damage, I immediately informed her and another gentleman, they were shocked to see the damage and they said they knew nothing about it. A third lady also came to check the damage and she was just as shocked. They gave me another car that had just been returned by another client, a dirty car.

I didn't have any windscreen damage on the car i was returning, we inspected the car with the Avis consultant by the name of Aphiwe all was well. It was a car they were giving me that had a windscreen damage, I don't understand why they asking me to pay for that. It is wrong and ethical.

This is *****, they are ****** in that branch, especially the manager Ricky. This is day light ******* and it is ********. He is even claiming "the car was overdue by 4000km maybe that's when it damaged the windscreen" what nonsense is that!!