IA
Ilana A
1 reviews | Active since Dec 2025
01 Dec 2025, 17:26
Unhelpful, no urgency with faulty cars
They provide faulty cars and then take days to replace it, leaving customers to drive faulty.
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Replies (2)0
Replies (2)IA
Ilana A's updateReviewer Update
01 Dec 2025, 17:28Branch aware of technical faults since Wednesday, 26 November and have not replaced it to date. They don’t care about being helpful or taking responsibility for their failures.
IA
Ilana A's update01 Dec 2025, 17:28
Reviewer Update
Branch aware of technical faults since Wednesday, 26 November and have not replaced it to date. They don’t care about being helpful or taking responsibility for their failures.
Avis's replyOfficial
02 Dec 2025, 08:09Good day Ilana Alexander,
Thank you for contacting us.
We humbly apologise for the unpleasant experience and the inconvenience caused.
Kindly provide us with the Rental Agreement number or reservation number so we can be able to assist accordingly.
Best Regards,
The Avis Team
Thank you for contacting us.
We humbly apologise for the unpleasant experience and the inconvenience caused.
Kindly provide us with the Rental Agreement number or reservation number so we can be able to assist accordingly.
Best Regards,
The Avis Team
Avis's reply02 Dec 2025, 08:09
Official
Good day Ilana Alexander,
Thank you for contacting us.
We humbly apologise for the unpleasant experience and the inconvenience caused.
Kindly provide us with the Rental Agreement number or reservation number so we can be able to assist accordingly.
Best Regards,
The Avis Team
Thank you for contacting us.
We humbly apologise for the unpleasant experience and the inconvenience caused.
Kindly provide us with the Rental Agreement number or reservation number so we can be able to assist accordingly.
Best Regards,
The Avis Team