Unhappy with Avis Cape Town

Following 4 avis rentals done within difference provinces during December with Avis, i arrived at cape town airport on the 24th December. I was finally given a polo after two attempts at giving me the wrong car as per my request.

Upon collecting the car I spoke to a consultant at the office who handed me the keys and was met with a coloured gentleman in the parking. I asked him are we not doing the inspection and signing of the inspection since the car was full of scratches and i wasnt comfortable. The guy advise it's not necessary as all was recorded on record showing me the phone app.

When returning the car on the 01st January at 05am i reported my unhappiness with the car with the gentleman at the office and that the vehicle was noisy upon take off amongst other issues and left for my flight to Jhb. Upon landing in JHB i get an email saying that there was a dent and that i was responsible and has since been taken from my deposit which i have not received.

This is totally unacceptable as i expressed my unhappiness and that i under no circumstances and with all my rentals including van rental have never dented any of their vehicles. . I would like proof that the car was given to me without a dent or any scratches or any document I signed that it was collected without any dents or scratches, and demand my deposit back. If not myself and my company will no longer deal with AVIS. The attitude and incompetence of your Cape Town branch is unacceptable.