cC
charity C
1 reviews | Active since Mar 2024
02 Feb 2026, 09:51
unhappy customer
Avis doesnt even deserve the 1 star given
so i booked car with avis in midrand and they ****med me
they deducted money even after returning the car in good condition. at first they said its kilos , then blamed ebucs then later said its super wave what what
****** ****mers, making extra money out of people
i dont even know why FNB is in business with such
Helpful (0)
Replies (8)0
Replies (8)
Avis's replyOfficial
02 Feb 2026, 15:29Hi Charity,
Thank you for your feedback.
Please note that we are investigating the charge with our Ebucks department, we will advise of the feedback.
Thank you.
Avis Team.
Thank you for your feedback.
Please note that we are investigating the charge with our Ebucks department, we will advise of the feedback.
Thank you.
Avis Team.
Avis's reply02 Feb 2026, 15:29
Official
Hi Charity,
Thank you for your feedback.
Please note that we are investigating the charge with our Ebucks department, we will advise of the feedback.
Thank you.
Avis Team.
Thank you for your feedback.
Please note that we are investigating the charge with our Ebucks department, we will advise of the feedback.
Thank you.
Avis Team.
Avis's replyOfficial
02 Feb 2026, 16:30Hi Charity,
Thank you for your feedback,
We have responded to your query via email, the extra charges are charged correctly.
Thank you.
Avis Team.
Thank you for your feedback,
We have responded to your query via email, the extra charges are charged correctly.
Thank you.
Avis Team.
Avis's reply02 Feb 2026, 16:30
Official
Hi Charity,
Thank you for your feedback,
We have responded to your query via email, the extra charges are charged correctly.
Thank you.
Avis Team.
Thank you for your feedback,
We have responded to your query via email, the extra charges are charged correctly.
Thank you.
Avis Team.
cC
charity C's updateReviewer Update
02 Feb 2026, 18:12i booked the car through ebucs travel and paid what i had to pay
at the branch i only went to collect the car and no one explained anything to me about waivers and all these nonsense you use to rob people
at first you said i was charges for extra kilometers and changed when i queried it
you then went to say i was charged for time and distance and ebucs is at fault and i queried that
now you come with your third excuse.
FNB should consider using a reputable car hire really
you ****med me
at the branch i only went to collect the car and no one explained anything to me about waivers and all these nonsense you use to rob people
at first you said i was charges for extra kilometers and changed when i queried it
you then went to say i was charged for time and distance and ebucs is at fault and i queried that
now you come with your third excuse.
FNB should consider using a reputable car hire really
you ****med me
cC
charity C's update02 Feb 2026, 18:12
Reviewer Update
i booked the car through ebucs travel and paid what i had to pay
at the branch i only went to collect the car and no one explained anything to me about waivers and all these nonsense you use to rob people
at first you said i was charges for extra kilometers and changed when i queried it
you then went to say i was charged for time and distance and ebucs is at fault and i queried that
now you come with your third excuse.
FNB should consider using a reputable car hire really
you ****med me
at the branch i only went to collect the car and no one explained anything to me about waivers and all these nonsense you use to rob people
at first you said i was charges for extra kilometers and changed when i queried it
you then went to say i was charged for time and distance and ebucs is at fault and i queried that
now you come with your third excuse.
FNB should consider using a reputable car hire really
you ****med me
cC
charity C's updateReviewer Update
02 Feb 2026, 18:16either you train your employees to hide certain clauses from clients to make extra money, or you just **** people
why waa thw invoice incorrect from the beginning and i waa only sent an invoive after you found an excuse to pin on me
why waa thw invoice incorrect from the beginning and i waa only sent an invoive after you found an excuse to pin on me
cC
charity C's update02 Feb 2026, 18:16
Reviewer Update
either you train your employees to hide certain clauses from clients to make extra money, or you just **** people
why waa thw invoice incorrect from the beginning and i waa only sent an invoive after you found an excuse to pin on me
why waa thw invoice incorrect from the beginning and i waa only sent an invoive after you found an excuse to pin on me
Avis's replyOfficial
03 Feb 2026, 10:08Hi Charity,
We do sincerely apologize for the misinformation given by our previous agents and any inconvenience caused , after thorough investigation with our Ebucks department we found that the extra charge was for the waivers that you accepted, we will forward you the signed contract showing you accepting the extra waivers at the branch and these were not covered by Ebucks.
Thank you.
Avis Team.
We do sincerely apologize for the misinformation given by our previous agents and any inconvenience caused , after thorough investigation with our Ebucks department we found that the extra charge was for the waivers that you accepted, we will forward you the signed contract showing you accepting the extra waivers at the branch and these were not covered by Ebucks.
Thank you.
Avis Team.
Avis's reply03 Feb 2026, 10:08
Official
Hi Charity,
We do sincerely apologize for the misinformation given by our previous agents and any inconvenience caused , after thorough investigation with our Ebucks department we found that the extra charge was for the waivers that you accepted, we will forward you the signed contract showing you accepting the extra waivers at the branch and these were not covered by Ebucks.
Thank you.
Avis Team.
We do sincerely apologize for the misinformation given by our previous agents and any inconvenience caused , after thorough investigation with our Ebucks department we found that the extra charge was for the waivers that you accepted, we will forward you the signed contract showing you accepting the extra waivers at the branch and these were not covered by Ebucks.
Thank you.
Avis Team.
cC
charity C's updateReviewer Update
03 Feb 2026, 10:51at the branch i only went to collect the car and pay holding amount
we waited there for 2 hours yet no one bothered to take us through all of that
i never signed for any extras and i refuse to take accountability for your staff trying to make extra cash out of us
i will report this to the ombudsman.
the person who ticked the extras at the branch whom is Bongi is liable for that amount . i want my refund in full
we waited there for 2 hours yet no one bothered to take us through all of that
i never signed for any extras and i refuse to take accountability for your staff trying to make extra cash out of us
i will report this to the ombudsman.
the person who ticked the extras at the branch whom is Bongi is liable for that amount . i want my refund in full
cC
charity C's update03 Feb 2026, 10:51
Reviewer Update
at the branch i only went to collect the car and pay holding amount
we waited there for 2 hours yet no one bothered to take us through all of that
i never signed for any extras and i refuse to take accountability for your staff trying to make extra cash out of us
i will report this to the ombudsman.
the person who ticked the extras at the branch whom is Bongi is liable for that amount . i want my refund in full
we waited there for 2 hours yet no one bothered to take us through all of that
i never signed for any extras and i refuse to take accountability for your staff trying to make extra cash out of us
i will report this to the ombudsman.
the person who ticked the extras at the branch whom is Bongi is liable for that amount . i want my refund in full
cC
charity C's updateReviewer Update
03 Feb 2026, 10:53grand central avis ticked extras without my knowledge or approval let alone my understanding. so i am not liable for that and ebucs is not liable for something they did not agree with.
i refuse to be liable for your staff incompetence
i refuse to be liable for your staff incompetence
cC
charity C's update03 Feb 2026, 10:53
Reviewer Update
grand central avis ticked extras without my knowledge or approval let alone my understanding. so i am not liable for that and ebucs is not liable for something they did not agree with.
i refuse to be liable for your staff incompetence
i refuse to be liable for your staff incompetence
cC
charity C's updateReviewer Update
03 Feb 2026, 10:56you still continue to provide wrong information by sending an email saying i took the car for less duration where as my booking was 20 december to 2 January 2026 and i comp**** with that exactly now you send me an email saying i took the car for 12 days instead of 13 days which then explains the amount yoi ****** me
you keep providing me with wrong information to justify you robbing me
you keep providing me with wrong information to justify you robbing me
cC
charity C's update03 Feb 2026, 10:56
Reviewer Update
you still continue to provide wrong information by sending an email saying i took the car for less duration where as my booking was 20 december to 2 January 2026 and i comp**** with that exactly now you send me an email saying i took the car for 12 days instead of 13 days which then explains the amount yoi ****** me
you keep providing me with wrong information to justify you robbing me
you keep providing me with wrong information to justify you robbing me