unhappy

I am rather unhappy putting this email down.

I was promised a call back by one of your Sandton staff members on Thursday the 14th November 2019, I provided my alt contact number and no call back since. My query was around a car I dropped off on 9th November 2019. The car was checked by both me and another consultant. There was a damage to the wheel cap. On Tuesday when I called, I was told there was damage to the windscreen, that was not picked up on Saturday. How is that possible? I will not accept such, cos there was nothing on the wind screen of the car when I dropped it off. I called to follow up, no one at avis has contacted me.

I don’t know what to do, I need my balance paid back but no response, when you call both branches, they don’t pick up. I guess they all so busy.

Please assist. My contact number is ***, ***