Unfair/********* practice by Avis

I hired a car from Avis in Cape Town International Airport in April 2019. When I returned the car they told me it has dents on the front bonnet. I do not know where/when the dents originated because the car was dirty since Avis in Cape Town doesn't wash the exterior.

The car was dirty when I took it which would have not made it possible to identify all issues pertaining to the car before taking it. There were a number of issues identified on the car by their agent (Bongani) before I took the car which are documented on the slip that was completed. Bongani even stated that he is short and might not see some of the parts of the car.

Now Avis sends me an email on 16 May saying that they are charging me R13,132.43 (excl VAT) for damages.