WL
Willy L
1 reviews | Active since Jun 2022
08 Jun 2022, 16:45
Unfair rulling.
I rented a car from Avis, I was not happy how they handled my case for dent that they had, the guy who was inspecting the car came straight to my car and went for a shiny dent that was really visible as if he knew it was there, and I made a query about it and petrol that was claimed it was full tank and it was not, but maxima Carl's from cape town rental just concluded without even reading my email, for the complain that I've sent.. Rental ***.
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Avis's replyOfficial
10 Jun 2022, 09:23Hi Willy,
Thank you for getting in touch with us.
We have a specific procedure in place, which we follow as a guideline regarding fair, wear and tear scratches, dents and chips or anything similar. If the damage does not meet the guidelines, it is then seen as chargeable.
We will investigate the matter and revert to you with feedback.
Avis Team
Thank you for getting in touch with us.
We have a specific procedure in place, which we follow as a guideline regarding fair, wear and tear scratches, dents and chips or anything similar. If the damage does not meet the guidelines, it is then seen as chargeable.
We will investigate the matter and revert to you with feedback.
Avis Team
Best regards,
Avis's reply10 Jun 2022, 09:23
Official
Hi Willy,
Thank you for getting in touch with us.
We have a specific procedure in place, which we follow as a guideline regarding fair, wear and tear scratches, dents and chips or anything similar. If the damage does not meet the guidelines, it is then seen as chargeable.
We will investigate the matter and revert to you with feedback.
Avis Team
Thank you for getting in touch with us.
We have a specific procedure in place, which we follow as a guideline regarding fair, wear and tear scratches, dents and chips or anything similar. If the damage does not meet the guidelines, it is then seen as chargeable.
We will investigate the matter and revert to you with feedback.
Avis Team
Best regards,