JM
Jstn M
1 reviews | Active since Feb 2026
07 May 2026, 15:48
Unfair Penalty Billing
Highly dissatisfied with the King Shaka airport branch. Unfairly billed for a full set of four hubcaps after losing just one, despite purchasing premium risk cover. I am willing to cover the cost of the single missing item but billing me for all four plus administrative fees, despite prior advice to take cover, is unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
08 May 2026, 07:11Good day,
We apologise for the inconvenience caused and understand your concern regarding the billing matter raised.
Kindly note that your query has been escalated to the relevant team for investigation and feedback regarding the hubcap charges and administrative fees billed on your rental agreement.
We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
We apologise for the inconvenience caused and understand your concern regarding the billing matter raised.
Kindly note that your query has been escalated to the relevant team for investigation and feedback regarding the hubcap charges and administrative fees billed on your rental agreement.
We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
Avis's reply08 May 2026, 07:11
Official
Good day,
We apologise for the inconvenience caused and understand your concern regarding the billing matter raised.
Kindly note that your query has been escalated to the relevant team for investigation and feedback regarding the hubcap charges and administrative fees billed on your rental agreement.
We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
We apologise for the inconvenience caused and understand your concern regarding the billing matter raised.
Kindly note that your query has been escalated to the relevant team for investigation and feedback regarding the hubcap charges and administrative fees billed on your rental agreement.
We will revert once feedback is received.
Kind regards,
AVIS Southern Africa
JM
Jstn M's updateReviewer Update
12 May 2026, 08:23Good day,
I am still awaiting a formal response from Customer Service. I have since spoken to the branch directly and they confirmed they are now charging for only one hubcap, yet the total billed amount remains unchanged at R2,197.49! This is unacceptable as I purchased tyre&rim together with minor damage cover.
Case: DHXXM3, ***
Rental agreement: ***
I am still awaiting a formal response from Customer Service. I have since spoken to the branch directly and they confirmed they are now charging for only one hubcap, yet the total billed amount remains unchanged at R2,197.49! This is unacceptable as I purchased tyre&rim together with minor damage cover.
Case: DHXXM3, ***
Rental agreement: ***
JM
Jstn M's update12 May 2026, 08:23
Reviewer Update
Good day,
I am still awaiting a formal response from Customer Service. I have since spoken to the branch directly and they confirmed they are now charging for only one hubcap, yet the total billed amount remains unchanged at R2,197.49! This is unacceptable as I purchased tyre&rim together with minor damage cover.
Case: DHXXM3, ***
Rental agreement: ***
I am still awaiting a formal response from Customer Service. I have since spoken to the branch directly and they confirmed they are now charging for only one hubcap, yet the total billed amount remains unchanged at R2,197.49! This is unacceptable as I purchased tyre&rim together with minor damage cover.
Case: DHXXM3, ***
Rental agreement: ***
Avis's replyOfficial
18 May 2026, 11:54Good day Jstn,
The branch has confirmed that you were only billed for the one missing hubcap and the damage admin fee. The supporting documentation for the damage charge has been emailed to you.
Avis Southern Africa
The branch has confirmed that you were only billed for the one missing hubcap and the damage admin fee. The supporting documentation for the damage charge has been emailed to you.
Avis Southern Africa
Avis's reply18 May 2026, 11:54
Official
Good day Jstn,
The branch has confirmed that you were only billed for the one missing hubcap and the damage admin fee. The supporting documentation for the damage charge has been emailed to you.
Avis Southern Africa
The branch has confirmed that you were only billed for the one missing hubcap and the damage admin fee. The supporting documentation for the damage charge has been emailed to you.
Avis Southern Africa