Unfair Damage Claim, Unexplained Deduction, and Withheld Deposit – Avis Car Rental Centurion

I would like to lodge a formal complaint against Avis Car Rental – Centurion branch regarding unfair damage claims, an unexplained debit, and the continued withholding of my deposit.

On a previous occasion, my insurance arranged a rental vehicle with Avis. When I returned the vehicle, a joint inspection was conducted with an Avis representative, and no dents or scratches were identified or recorded at the time of return. However, a few days later, I was informed that a dent had allegedly been found on the vehicle. This was extremely concerning, as the vehicle had already been inspected and cleared upon return. To date, I have still not received my deposit, despite follow-ups.

More recently, this same month, my insurance again hired a vehicle for me from Avis. Once again, a proper inspection was done at return, and no dents or damages were found.

What has now added to my concern is that I have noticed an amount of R118 deducted from my bank account by Avis, without any explanation, invoice, or prior communication. I do not know what this charge is for, and no breakdown has been provided.

This repeated experience raises serious concerns about the transparency and fairness of Avis Centurion’s post-return inspection and billing processes. It is unacceptable to clear a vehicle during inspection, later claim damages that were not identified in the customer’s presence, and then make unexplained deductions from a customer’s account.

I am requesting:

A clear explanation and supporting documentation for the alleged damage

A full explanation and refund (if applicable) of the R118 unexplained deduction

Immediate release of my outstanding deposit

Assurance that fair and transparent inspection and billing procedures are followed going forward

I trust that Avis will treat this matter with urgency and resolve it professionally.