Unfair customer treatment

What is disappointing is the lack of consistency in information from your consultants and branches. Trust me when I say that the smiles are there when you walk in but there is no pro-activity at all from the consultants. \I booked a car for 3 days and it cost me R1198.01 including 200KM free KM per day. Now I tell you when picking up the car that to Swaziland its 400 to 500 one way and X 2 return making an estimate of 1000. According to what you are offering allready in your mind you have made R2.18 X 431KM= R939.58. daily car rental is R304.39 (304.39 /200= R1.52 per km for the rented days. So in actual fact I have paid 5 days worth car rental value over 3 days. Is this really normal? is this being customer focused? I really find it abnormal. ideally Miss customer