Unfair charges and delays

<p>My car went in to get fixed and in that time I got a rental. I went to Avis Cape Town CBD to go collect the car. I got there and did the documentation everything except for an inspection form of the vehicle. So NO INSPECTION WAS DONE. The person that assisted me told me to wait in the waiting area and he then came back gave me the keys and told me the car is parked on the side walk. I took the car drove to the office and when I got there I noticed there is scratches on the back. When I took the car back I received a message to tell me that they are holding me liable for the scratches. I then told them that it was there and there was no pre-inspection done to have queried it so I will not be held responsible. I then made contact with them on several occassions to query it. I spoke to a lady called Vivian who refered my query to the branch to take it up with them. I had to follow up numorous time with the branch manager Faldiela to get feedback on the matter. She just insisted that I am responsible and have to pay the money but she also mentioned that she will go and investigate. A few days later the money that I am seemingly held liable for was deducted from my card. I then followed up again a few times to find out what the outcome of her investigations was. She then just came back to say that there was not damages noted on three retals back and therefore I have to pay the money. I then mentioned again that there was no inspection done and therefore they cannot keep me accountable. I then asked her for the documents that I have signed and all the related documents so that I can see what they are looking at. She told me she will email it and a week later I have still not received it. I followed up every second day with just an out of office. I need this resolved and I refuse to be held liable for someone at Avis that did not follow their own procedure by doing an inspection!!!</p>