unfair billing

<br> On Saturday 14 March the Avis employee on duty in the Stellenbosch office handed me the car keys over the counter . He was uncertain whether the car was in the street in front of the office or behind the shopping centre in the Checkers parking lot, and had to make a phone call to find out. He then sent me to the shopping centre parking area behind Checkers Grocery store to find the car without accompanying me. He was unable to tell me exactly where the vehicle was parked, only what the colour of the vehicle is.. We had to search for the car in the busy parking lot and found it by using the remote control. Thereafter the vehicle was parked in the secure parking area of our guest house in Stellenbosch and the private yard of our hosts in Herm****.( I had no need of a rental car before Sunday afternoon 15 March, but had to collect the car on 14 March as your Stellenbosch office is closed.<br> On Wednesday 18 March the vehicle was returned to the Avis car rental at Cape Town International Airport in exactly