Unfair and *****ed service from Avis

I am so disappointed with the service from Avis. I dropped the rented car Sunday the 12 Aug at Schoeman branch in Pretoria. On Tuesday morning I receive a call from a lady named Sharon from Avis informing me the car has a big crack at the windscreen. With shock I asked how as we did the inspection on Sunday and all was cleared .

After some delibaration , she said she will speak to her supervisor and call me back . Which she never did , to my surprise Friday the 17th Aug I receive a message from Avis with 4879 damages, thinking I will call and inquire the following day . They then deduct he money at night without any confirmation of how they resolved their issue regarding their windscreen claim.

I am so angry and disappointed st this *****ed way from Avis. If we inspected the car and I was given green light and 2 days they call with a problem which I am 100 percent sure it was not there and suddenly they deduct money .