********* service

My insurance had arranged a car hire through Avis E*** as my claim was being processed, I paid a holding deposit of R2000 cash and the car was returned on the 25 of November I was then charged an auto valet fee of R475, they kept on sending me sms's to settle this amount until I asked why are they not deducting this fee from the holding deposit I had paid, they said there was no record of my credit card on the system, I explained to the agent I was speaking to that the payment was done in cash and that I have not received the money back, he opened an investigation till the 28 Dec 2020 I asked for feedback and they said they had processed a refund of R1525 to my account and it would reflect within 5 working days, it's day 4 today and the money is still not in my account and there is no way that my bank takes exactly 5 working days to release a payment this still has not been processed, I email them again today and till now I don't have any response from them, this has taken too long and worse part is you can not call anyone you can only email as they don't have people working in the call centre, I want my money processed and paid today or else this is going even further.