********* processes

I returned my courtesy car. Couple weeks later I get a notification that R295 went of my account. I query it and apparently its for a fine that I got. The fine could of never been me because it occurred in Belfast Mpumalanga. Ive never been there in my life, further more I was at work at that time. I have been requesting that proof of the fine which was suppose to take 3 days, its been a week now but nothing. So now I need to prove that the vehicle was at my house, how do I prove that??? Must I ask my dogs to be witness or what?

In the interim my R295 cant be refunded back to me because they have to wait for the fine which only god knows how long that would take. I don't car how long it takes, I want my money back WITH INTEREST!

Most ********* company ever