********* practice

Never will i ever again use Avis nor recommend them to anyone due to the ********* way they treat customers; mostly when there is a problem.

Upon returning the car to Avis Durban, it was discovered that the hub caps were missing (******) and small scratch on the wheel bumper (driver’s side). I did not have a problem as I could afford to pay the R3500 but the lady refused and said I must wait to be billed. a. The first SMS I received on the 13th of October 2020 stated that I was billed R6244.944. I immediately started engaging with Avis to inquire about this.

b. On Monday the 19th of October 2020, I received two billing SMSs one for R7181.68 and a R2140 was sent to my alternative number (my wife’s).

Subsequently I asked that they provide me with the break down billing invoice and an explanation to why am I being charged for what should be covered by their insurer. Surprisingly while the query still in process, Mr/Ms/Mrs Manase Sebata send me a document with threat of handing my “case” over to debt collector within 20 days etc.

Let it be on record that I did not refused to pay, but I seek to stick to what was explained to me and agreed upon which is that I am liable for the excess amount of R3500 which I can pay immediately.

I am very disappointed that Discovery Insure works with them. I might as well change the insurance company