Unauthorised deductions and delay in refunding deposit
Takes unauthorised payments from your account, charges you for suspended etolls, drives around the car after giving it back with a full tank in order to score higher petrol rates and admin fees, then fails to pay back your deposit.
Rather go to Thrifty, excellent customer service.
Helpful (0)
Replies (6)0
Replies (6)
Avis's replyOfficial
20 Dec 2021, 09:22Hi Zanelle,
Thanks for writing to us.
Please provide your rental agreement number so we can check the billing of your rental.
Avis Team
Thanks for writing to us.
Please provide your rental agreement number so we can check the billing of your rental.
Avis Team
Avis's reply20 Dec 2021, 09:22
Official
Hi Zanelle,
Thanks for writing to us.
Please provide your rental agreement number so we can check the billing of your rental.
Avis Team
Thanks for writing to us.
Please provide your rental agreement number so we can check the billing of your rental.
Avis Team
's updateReviewer Update
20 Dec 2021, 09:54***
's update20 Dec 2021, 09:54
Reviewer Update
***
's updateReviewer Update
20 Dec 2021, 15:30Yes on you agreement it states that "gazetted e-toll tariffs apply" it is also further published that e-toll tariffs are suspended. I also want proof that e-toll was paid to e-toll and that AVIS has not been enriched. It also states on you agreement the amount of petrol charged which was deviated from which is contradictory to you own terms. Then we want to know how we give AVIS A FULL TANK VEHICLE AND THEY DRIVE AROUND THE AIRPORT TO SCORE AN ADMIN FEE TO REFEUL 2LITRES!!!????
https://businesstech.co.za/news/government/430522/what-must-i-do-with-my-unpaid-e-toll-bills/
https://www.news24.com/news24/southafrica/news/breaking-sanral-suspends-process-of-pursuing-e-toll-debt-***7
https://www.timeslive.co.za/news/south-africa/2019-03-27-outa-cautiously-welcomes-sanrals-decision-to-suspend-e-toll-debt-collection/
With regards to releasing the funds, it has been the same bull**** story over and over every time a different date with AVIS.
I also want a refund of the e-tolls which I am not by law obligated or mandated to pay as it was suspended together with the 2ls of petrol and admin fee for driving out my petrol in the airport.
AVIS are a JOKE. Will never again rent any vehicle from you again.
https://businesstech.co.za/news/government/430522/what-must-i-do-with-my-unpaid-e-toll-bills/
https://www.news24.com/news24/southafrica/news/breaking-sanral-suspends-process-of-pursuing-e-toll-debt-***7
https://www.timeslive.co.za/news/south-africa/2019-03-27-outa-cautiously-welcomes-sanrals-decision-to-suspend-e-toll-debt-collection/
With regards to releasing the funds, it has been the same bull**** story over and over every time a different date with AVIS.
I also want a refund of the e-tolls which I am not by law obligated or mandated to pay as it was suspended together with the 2ls of petrol and admin fee for driving out my petrol in the airport.
AVIS are a JOKE. Will never again rent any vehicle from you again.
's update20 Dec 2021, 15:30
Reviewer Update
Yes on you agreement it states that "gazetted e-toll tariffs apply" it is also further published that e-toll tariffs are suspended. I also want proof that e-toll was paid to e-toll and that AVIS has not been enriched. It also states on you agreement the amount of petrol charged which was deviated from which is contradictory to you own terms. Then we want to know how we give AVIS A FULL TANK VEHICLE AND THEY DRIVE AROUND THE AIRPORT TO SCORE AN ADMIN FEE TO REFEUL 2LITRES!!!????
https://businesstech.co.za/news/government/430522/what-must-i-do-with-my-unpaid-e-toll-bills/
https://www.news24.com/news24/southafrica/news/breaking-sanral-suspends-process-of-pursuing-e-toll-debt-***7
https://www.timeslive.co.za/news/south-africa/2019-03-27-outa-cautiously-welcomes-sanrals-decision-to-suspend-e-toll-debt-collection/
With regards to releasing the funds, it has been the same bull**** story over and over every time a different date with AVIS.
I also want a refund of the e-tolls which I am not by law obligated or mandated to pay as it was suspended together with the 2ls of petrol and admin fee for driving out my petrol in the airport.
AVIS are a JOKE. Will never again rent any vehicle from you again.
https://businesstech.co.za/news/government/430522/what-must-i-do-with-my-unpaid-e-toll-bills/
https://www.news24.com/news24/southafrica/news/breaking-sanral-suspends-process-of-pursuing-e-toll-debt-***7
https://www.timeslive.co.za/news/south-africa/2019-03-27-outa-cautiously-welcomes-sanrals-decision-to-suspend-e-toll-debt-collection/
With regards to releasing the funds, it has been the same bull**** story over and over every time a different date with AVIS.
I also want a refund of the e-tolls which I am not by law obligated or mandated to pay as it was suspended together with the 2ls of petrol and admin fee for driving out my petrol in the airport.
AVIS are a JOKE. Will never again rent any vehicle from you again.
's updateReviewer Update
22 Dec 2021, 10:19Still no deposit since the start of December , again customer services has confirmed its release on the 8th! What is the reason for not refunding the deposit???
's update22 Dec 2021, 10:19
Reviewer Update
Still no deposit since the start of December , again customer services has confirmed its release on the 8th! What is the reason for not refunding the deposit???
Avis's replyOfficial
22 Dec 2021, 12:21Hi Zanelle,
Our team sent a request to the bank so they confirm if the deposit is still on hold or if it was released. The bank confirmed that no amount is pending in your account for Avis. This means the deposit was automatically released by your bank.
For authorisation queries, please contact the bank directly.
Avis Team
Our team sent a request to the bank so they confirm if the deposit is still on hold or if it was released. The bank confirmed that no amount is pending in your account for Avis. This means the deposit was automatically released by your bank.
For authorisation queries, please contact the bank directly.
Avis Team
Avis's reply22 Dec 2021, 12:21
Official
Hi Zanelle,
Our team sent a request to the bank so they confirm if the deposit is still on hold or if it was released. The bank confirmed that no amount is pending in your account for Avis. This means the deposit was automatically released by your bank.
For authorisation queries, please contact the bank directly.
Avis Team
Our team sent a request to the bank so they confirm if the deposit is still on hold or if it was released. The bank confirmed that no amount is pending in your account for Avis. This means the deposit was automatically released by your bank.
For authorisation queries, please contact the bank directly.
Avis Team
's updateReviewer Update
14 Apr 2022, 13:58Never resolved. Unfortunately I will be refusing my insurance company to have me use AVIS again.
's update14 Apr 2022, 13:58
Reviewer Update
Never resolved. Unfortunately I will be refusing my insurance company to have me use AVIS again.