MM
Marilize M
1 reviews | Active since Mar 2009
02 Jul 2025, 09:52
UNAUTHORISED AMOUNT DEDUCTED FROM MY ACCOUNT
We rented a car from Avis in Port Elizabeth from 30/04/2025 - 03/05/2025. We used them just a month before in Cape Town - no problems. Then on the 30th of April an amount of R3098.47 was deducted from my bank account. I already paid the rental fee of R1430.90. My first email to Avis about this was on the 15th of May 2025. After this email I have send numerous emails requesting an Invoice and asking for the money to be returned to my bank account. Eventually I did receive an invoice and then again I've send them numerous emails requesting a refund. All my emails is like this "My last email to Avis – still not answered. 1) What is “Charges in excess of tour voucher – combination of charges”?????????? We already paid for the rental of the car through ebucks. 2) I only owe R208.60, which is the refuelling charge. You took an amount of R3098.47 of my credit card and want me to pay more?????? 3) Please correct Invoice and send again and then we can authorise payment." It is now 02/07/2025 - 2 months later - me sending an email every week and no resolution PLEASE HELP
Helpful (0)
Replies (4)0
Replies (4)
Avis's replyOfficial
02 Jul 2025, 11:59Dear Marilize,
Thank you for reaching out and bringing this matter to our attention. We apologize for the frustration and inconvenience caused by this.
We have escalated your case regarding the "Combination of charges" amount which was billed to your rental.
Please allow us to investigate and respond with a resolution.
Thank you for your patience, and again, we apologize for the delay and lack of communication.
Kind regards,
The Avis Team
Thank you for reaching out and bringing this matter to our attention. We apologize for the frustration and inconvenience caused by this.
We have escalated your case regarding the "Combination of charges" amount which was billed to your rental.
Please allow us to investigate and respond with a resolution.
Thank you for your patience, and again, we apologize for the delay and lack of communication.
Kind regards,
The Avis Team
Avis's reply02 Jul 2025, 11:59
Official
Dear Marilize,
Thank you for reaching out and bringing this matter to our attention. We apologize for the frustration and inconvenience caused by this.
We have escalated your case regarding the "Combination of charges" amount which was billed to your rental.
Please allow us to investigate and respond with a resolution.
Thank you for your patience, and again, we apologize for the delay and lack of communication.
Kind regards,
The Avis Team
Thank you for reaching out and bringing this matter to our attention. We apologize for the frustration and inconvenience caused by this.
We have escalated your case regarding the "Combination of charges" amount which was billed to your rental.
Please allow us to investigate and respond with a resolution.
Thank you for your patience, and again, we apologize for the delay and lack of communication.
Kind regards,
The Avis Team
MM
Marilize M's updateReviewer Update
02 Jul 2025, 13:24Thanks for coming back to me - they sent me the same response every 10th email - " please allow us more time to investigate"
MM
Marilize M's update02 Jul 2025, 13:24
Reviewer Update
Thanks for coming back to me - they sent me the same response every 10th email - " please allow us more time to investigate"
MM
Marilize M's updateReviewer Update
07 Jul 2025, 13:29Good day
They eventually send me a response and I responded because I suspect their is a snake in the grass here... when we brought the car back we thought something funny is going on with the guy that almost jumped under the hood to check something there - which the guy that we did the initial check with when we received the car didn't even check.
Good day What damages – we were not in an accident or bump into anything or drive over anything than speed bumps. WHAT DAMAGES?? Even when we checked the vehicle when we brought it back (at night) we couldn’t see any damages when we inspected it. The guy inspected it, walked around and then suddenly “dive” under the car, and said here is something, as if he was pointing something out just for the sake of it, or maybe because he knew it was there in the first place. SERIOUSLY under the car, and neither me nor my husband could see what he was looking at with his phone’s light, it was underneath the car. And we did write on the report that we didn’t see anything nor was there anything damaged. I only owe R208.60, which is the refuelling charge, there was NO damages on that car. PLEASE EXPLAIN… From: Feedback <***>
Sent: Wednesday, 02 July 2025 15:07
To: ***
Subject: FW: RE: [EXTERNAL] RE: E*** [Case: a4sWWv, ***]
Good day Aquido
Thank you for your email.
Re:E***
We apologise for the delayed response.
Kindly note that the combination of charges refers to the damages charged and the administration fee.
They eventually send me a response and I responded because I suspect their is a snake in the grass here... when we brought the car back we thought something funny is going on with the guy that almost jumped under the hood to check something there - which the guy that we did the initial check with when we received the car didn't even check.
Good day What damages – we were not in an accident or bump into anything or drive over anything than speed bumps. WHAT DAMAGES?? Even when we checked the vehicle when we brought it back (at night) we couldn’t see any damages when we inspected it. The guy inspected it, walked around and then suddenly “dive” under the car, and said here is something, as if he was pointing something out just for the sake of it, or maybe because he knew it was there in the first place. SERIOUSLY under the car, and neither me nor my husband could see what he was looking at with his phone’s light, it was underneath the car. And we did write on the report that we didn’t see anything nor was there anything damaged. I only owe R208.60, which is the refuelling charge, there was NO damages on that car. PLEASE EXPLAIN… From: Feedback <***>
Sent: Wednesday, 02 July 2025 15:07
To: ***
Subject: FW: RE: [EXTERNAL] RE: E*** [Case: a4sWWv, ***]
Good day Aquido
Thank you for your email.
Re:E***
We apologise for the delayed response.
Kindly note that the combination of charges refers to the damages charged and the administration fee.
MM
Marilize M's update07 Jul 2025, 13:29
Reviewer Update
Good day
They eventually send me a response and I responded because I suspect their is a snake in the grass here... when we brought the car back we thought something funny is going on with the guy that almost jumped under the hood to check something there - which the guy that we did the initial check with when we received the car didn't even check.
Good day What damages – we were not in an accident or bump into anything or drive over anything than speed bumps. WHAT DAMAGES?? Even when we checked the vehicle when we brought it back (at night) we couldn’t see any damages when we inspected it. The guy inspected it, walked around and then suddenly “dive” under the car, and said here is something, as if he was pointing something out just for the sake of it, or maybe because he knew it was there in the first place. SERIOUSLY under the car, and neither me nor my husband could see what he was looking at with his phone’s light, it was underneath the car. And we did write on the report that we didn’t see anything nor was there anything damaged. I only owe R208.60, which is the refuelling charge, there was NO damages on that car. PLEASE EXPLAIN… From: Feedback <***>
Sent: Wednesday, 02 July 2025 15:07
To: ***
Subject: FW: RE: [EXTERNAL] RE: E*** [Case: a4sWWv, ***]
Good day Aquido
Thank you for your email.
Re:E***
We apologise for the delayed response.
Kindly note that the combination of charges refers to the damages charged and the administration fee.
They eventually send me a response and I responded because I suspect their is a snake in the grass here... when we brought the car back we thought something funny is going on with the guy that almost jumped under the hood to check something there - which the guy that we did the initial check with when we received the car didn't even check.
Good day What damages – we were not in an accident or bump into anything or drive over anything than speed bumps. WHAT DAMAGES?? Even when we checked the vehicle when we brought it back (at night) we couldn’t see any damages when we inspected it. The guy inspected it, walked around and then suddenly “dive” under the car, and said here is something, as if he was pointing something out just for the sake of it, or maybe because he knew it was there in the first place. SERIOUSLY under the car, and neither me nor my husband could see what he was looking at with his phone’s light, it was underneath the car. And we did write on the report that we didn’t see anything nor was there anything damaged. I only owe R208.60, which is the refuelling charge, there was NO damages on that car. PLEASE EXPLAIN… From: Feedback <***>
Sent: Wednesday, 02 July 2025 15:07
To: ***
Subject: FW: RE: [EXTERNAL] RE: E*** [Case: a4sWWv, ***]
Good day Aquido
Thank you for your email.
Re:E***
We apologise for the delayed response.
Kindly note that the combination of charges refers to the damages charged and the administration fee.
MM
Marilize M's updateReviewer Update
28 Jul 2025, 09:38From the last time Avis have send me an email and almost a month later this is the email I send to Avis every day, without ANY feedback or REFUND. This is unacceptable business practice. Who looks after me ... the little one when the big one can do whatever they want to with my money.
Good day It is now 15 business days – and no feedback. I only owe R208.60, which is the refuelling charge. You took an amount of R3098.47 of my credit card and want me to pay more?????? You need to REFUND me. Please correct Invoice and send again and then we can authorise payment.
Good day It is now 15 business days – and no feedback. I only owe R208.60, which is the refuelling charge. You took an amount of R3098.47 of my credit card and want me to pay more?????? You need to REFUND me. Please correct Invoice and send again and then we can authorise payment.
MM
Marilize M's update28 Jul 2025, 09:38
Reviewer Update
From the last time Avis have send me an email and almost a month later this is the email I send to Avis every day, without ANY feedback or REFUND. This is unacceptable business practice. Who looks after me ... the little one when the big one can do whatever they want to with my money.
Good day It is now 15 business days – and no feedback. I only owe R208.60, which is the refuelling charge. You took an amount of R3098.47 of my credit card and want me to pay more?????? You need to REFUND me. Please correct Invoice and send again and then we can authorise payment.
Good day It is now 15 business days – and no feedback. I only owe R208.60, which is the refuelling charge. You took an amount of R3098.47 of my credit card and want me to pay more?????? You need to REFUND me. Please correct Invoice and send again and then we can authorise payment.