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Nokukhanya H

1 reviews | Active since Feb 2024

14 Jan 2026, 10:04

Unacceptable Service from Avis Car Rental - Unresolved Refund Issues

Here's a revised version of your message:

"I'm writing to express my extreme disappointment and frustration with Avis Car Rental. I've been waiting for a refund for my first hire from December 26-28, and despite multiple calls, I've been told to wait. I returned the car clean with a full tank of petrol, but I still haven't received my deposit back.

For my second hire, I was short-changed on my deposit, despite returning the car with a full tank and taking advantage of the 3+1 free promotion. I didn't even exceed the allowed kilometres. It's unacceptable that I'd be short-changed, especially since the second hire's deposit was processed before the first hire's refund.

Avis Car Rental's service has been atrocious - endless calls, constant waiting, and no prioritization of clients. I'm extremely dissatisfied and regret using their services.

I demand my full deposits back, and I urge others to think twice before using Avis Car Rental. Their lack of customer service and tendency to dispute refunds is appalling.

0
Replies (4)
NH
Nokukhanya H's update14 Jan 2026, 18:43
Reviewer Update
I'm FED UP with Avis Car Rental! I made two bookings, the second one on December 31st for the 4 for 3 car rental special, and I'm still waiting for my rightful refund! The deposit refund for the 31st car hire was SHORT, despite returning the car with a full tank, clean and within the kilometre limit. When am I getting the FULL amount?

And what's even more ridiculous is that the first booking from December 26-28 hasn't been processed AT ALL! I'm querying TWO PROBLEMS here: the short refund for the second rental and the NON-EXISTENT refund for the first rental!

I demand my money back WITHOUT HESITATION, as I paid without hesitation and followed all your rules! It's time Avis takes responsibility for their incompetence and gets my refunds processed IMMEDIATELY!
Avis
Avis's reply15 Jan 2026, 08:31
Official
Good day Nokukhanya, 

Thank you for your response. 

Kindly note that we have responded to your query via email and have also furnished you with a copy of the rental invoice. 

Please respond to the email accordingly with the requested information. 

Best Regards, 

The Avis Team
NH
Nokukhanya H's update16 Jan 2026, 15:59
Reviewer Update
Dear Sir/Madam,

I'm writing to express my concern regarding the refund amount for my recent car rental. I received R5000 this morning, but I paid R10000 for the rental. I was on the 3 for 4 option rental plan and returned the car with a full petrol tank, and I didn't exceed the kilometres allowed for the 4-day period.

According to my calculations, I should have received a refund of approximately R7500. I'm unsure how the rental amount was calculated to be R5000 instead of R2500.

I can’t get my car agreement number but this might help.My rental details are as follows:
- Car number plate: MJ94GM GP
- Rental period: 31 December to 4 January (4 for 3 rental special)

Could you please investigate this matter and provide a detailed breakdown of the charges? I'd appreciate it if you could explain how the refund amount was calculated.

Been waiting since from yesterday via email unfortunately for Avis to respond to you , you must use hello Peter otherwise they will keep ignoring you as always
Avis
Avis's reply19 Jan 2026, 10:40
Official
Good day Nokukhanya, 

Thank you for your response. 

Kindly be advised that we are currently backlogged, hence a delayed response on emails. 

We have, however, responded to your email as social media queries are treated as escalations. 

Best Regards,

The Avis Team