Unacceptable Incompetence – Urgent Resolution Required

Hello Peter,

I am extremely frustrated and disappointed with AVIS. On January 6, 2025, AVIS debited my account with two unauthorized amounts: R24,275.22 and R12,281.43. Upon contacting my bank, Standard Bank, I was informed that they require a cancellation letter from AVIS to process a reversal.

Since January, I have been in constant communication with AVIS, yet no one has been able to provide this simple document. What kind of gross incompetence is this? How is it possible that an established company like AVIS cannot resolve a straightforward issue? It is unacceptable that your employees are being paid while failing to fulfill their basic responsibilities. This is nothing short of theft.

I demand immediate action. AVIS must send the required cancellation letter to Standard Bank without further delay. The longer this drags on, the more financial loss I incur due to your negligence and inefficiency. Enough is enough!

I expect a prompt resolution. I will not hesitate to escalate this matter further if my money is not returned immediately.

Fix this now