Unacceptable Delays at Counter – Service Process Needs Improvement

The wait time at the counter is unacceptably long. I ended up standing around for over 30 minutes just to be assisted, and then had to wait another 30 minutes before I could actually collect the car. As a result, I was late for my 10 a.m. commitment in Pinetown. This process clearly needs improvement—especially for returning customers who have pre-booked. Even your so-called “priority” line was no better. I saw a customer being helped at that counter when I arrived, and he was still there nearly an hour later when I finally left. The whole experience was frustrating and unnecessarily time-consuming.