Unacceptable and Unprofessional Billing Practices

Unacceptable and Unprofessional Billing Practices

We hired a car from Avis at PE Airport in December for a two-week holiday. Upon returning the vehicle, we refilled it at the garage on the corner by the airport. Despite this, we have now received a bill for over R500 for refueling.

When we questioned this charge, we were told we must submit the original fuel receipt. After two weeks, it is unreasonable and impractical to expect anyone to still have that slip, we have the conformation on our bank statement. This feels less like an honest mistake and more like an attempt to charge customers arbitrarily.

Avis’ handling of this matter is unacceptable, unprofessional, and highly disappointing. Customers should not have to fight for every cent — this experience has seriously undermined our trust in the company.