1 reviews | Active since Jul 2024
*****ulent or mix-up on toll charges.
This is my 2nd request, as they have nit resolved the 1st. Avis is *****ulently charging me for toll fees when I did not go anywhere near the area. The total distance of 124km can confirm that I could not have travelled to Mooi River toll and back to Durban Airport.
They are reusing to call me to discuss this - hence my e-mail to them last week
This e-mail serves to remind you to respond to this e-mail. Failure to do so will result in ***** charges being brought up upon Avis.
I did not pass any tolls nor go in those directions. It is either you are mixing up the vehicles or falsely charging me with fees that don't exist. Calculate the distance from Durban Airport to the Mooi River toll and back, as I returned the vehicle at Durban Airport. You will see that the mileage does not add up as I only did 124km.
You can call me to discuss this.
To all customers - please ensure you check Avis extra charges, as there could be many more like me.
Please note the query was logged with SANRAL, and we are awaiting feedback from them.
As soon as we have feedback we will revert to you accordingly.
Kind Regards
The Avis Team
Please note the query was logged with SANRAL, and we are awaiting feedback from them.
As soon as we have feedback we will revert to you accordingly.
Kind Regards
The Avis Team
Responding to clients is not Avis strongest suite as I have had no communication whatsoever mentioning you are communicating with SANRAL. I have asked via e-ail on numerous occasion to contact me as my calls to you are fruitless. This is dragging on for almost a month.
It is indeed with sadness that I can only get feedback if I go via Hello Peter. This is so uncalled for. FNB E-Bucks Div. is going to hear from me regarding the pathetic service received from on of their partners.
Please resolve this at the earliest. Thank You
Responding to clients is not Avis strongest suite as I have had no communication whatsoever mentioning you are communicating with SANRAL. I have asked via e-ail on numerous occasion to contact me as my calls to you are fruitless. This is dragging on for almost a month.
It is indeed with sadness that I can only get feedback if I go via Hello Peter. This is so uncalled for. FNB E-Bucks Div. is going to hear from me regarding the pathetic service received from on of their partners.
Please resolve this at the earliest. Thank You