MD
Maria D
1 reviews | Active since Oct 2013
02 Feb 2024, 11:22
*****ulent charges on return
Rented a car in December'23 from CT with drop off at East London. Filled the car to max at the gate of the airport and dropped it off at less than 1km away from the petrol station. At drop off we have noticed that there was a minor black mark on one of the passengers doors, which was rubber like and can 100% be polished - there was no damage to the paint whatsoever. However I was charged R200 for petrol and R3450 for panel beater repainting. When tried to approach the panel beater shop to confirm the job and damage done - out of 3 numbers none was valid.
HOW IS THIS POSSIBLE :( - pure *****
Helpful (0)
Replies (5)0
Replies (5)
Avis's replyOfficial
02 Feb 2024, 13:19Dear Maria,
Thank you for contacting us,
We have sent your query to the branch manager to assist with the investigation and we will revert with feedback.
Avis Team
Thank you for contacting us,
We have sent your query to the branch manager to assist with the investigation and we will revert with feedback.
Avis Team
Best regards,
Avis's reply02 Feb 2024, 13:19
Official
Dear Maria,
Thank you for contacting us,
We have sent your query to the branch manager to assist with the investigation and we will revert with feedback.
Avis Team
Thank you for contacting us,
We have sent your query to the branch manager to assist with the investigation and we will revert with feedback.
Avis Team
Best regards,
Avis's replyOfficial
06 Feb 2024, 09:58Dear Maria,
Thank you for your patience,
We have investigated with the branch regarding the damage, please note that the damage charge was a new damage and therefore required to be repaired, the charge is billed correctly and will not be credited.
With regards to the fuel charge the branch has advised that the charge is billed correctly but as goodwill, we have decided to credit the charge.
Avis Team
Thank you for your patience,
We have investigated with the branch regarding the damage, please note that the damage charge was a new damage and therefore required to be repaired, the charge is billed correctly and will not be credited.
With regards to the fuel charge the branch has advised that the charge is billed correctly but as goodwill, we have decided to credit the charge.
Avis Team
Best regards,
Avis's reply06 Feb 2024, 09:58
Official
Dear Maria,
Thank you for your patience,
We have investigated with the branch regarding the damage, please note that the damage charge was a new damage and therefore required to be repaired, the charge is billed correctly and will not be credited.
With regards to the fuel charge the branch has advised that the charge is billed correctly but as goodwill, we have decided to credit the charge.
Avis Team
Thank you for your patience,
We have investigated with the branch regarding the damage, please note that the damage charge was a new damage and therefore required to be repaired, the charge is billed correctly and will not be credited.
With regards to the fuel charge the branch has advised that the charge is billed correctly but as goodwill, we have decided to credit the charge.
Avis Team
Best regards,
MD
Maria D's updateReviewer Update
07 Feb 2024, 11:45 Good Day,
Please NOTE the mark of your damage report is EXACTLY the same as my acknowledgement of "Damage" - the same door where the rubber like mark was not bigger than 50ml - there was no other damage whatsoever that would require respraying of the door.
Please email me a picture of the damage
Strangely enough there are 2 numbers on the panel beater shop's invoice and 1 on the google search, but none of them is available - not valid???
I am not convinced AT ALL that the half a cm black rubber mark is a damage that requires panel beater respray work.
This is easy a *****ulent reporting.
The attached document from you is not a prove of ANOTHER damage - read my acknowledgement of "damage" it is exactly the same
PLEASE I am not a stupid idiot
Please NOTE the mark of your damage report is EXACTLY the same as my acknowledgement of "Damage" - the same door where the rubber like mark was not bigger than 50ml - there was no other damage whatsoever that would require respraying of the door.
Please email me a picture of the damage
Strangely enough there are 2 numbers on the panel beater shop's invoice and 1 on the google search, but none of them is available - not valid???
I am not convinced AT ALL that the half a cm black rubber mark is a damage that requires panel beater respray work.
This is easy a *****ulent reporting.
The attached document from you is not a prove of ANOTHER damage - read my acknowledgement of "damage" it is exactly the same
PLEASE I am not a stupid idiot
MD
Maria D's update07 Feb 2024, 11:45
Reviewer Update
Good Day,
Please NOTE the mark of your damage report is EXACTLY the same as my acknowledgement of "Damage" - the same door where the rubber like mark was not bigger than 50ml - there was no other damage whatsoever that would require respraying of the door.
Please email me a picture of the damage
Strangely enough there are 2 numbers on the panel beater shop's invoice and 1 on the google search, but none of them is available - not valid???
I am not convinced AT ALL that the half a cm black rubber mark is a damage that requires panel beater respray work.
This is easy a *****ulent reporting.
The attached document from you is not a prove of ANOTHER damage - read my acknowledgement of "damage" it is exactly the same
PLEASE I am not a stupid idiot
Please NOTE the mark of your damage report is EXACTLY the same as my acknowledgement of "Damage" - the same door where the rubber like mark was not bigger than 50ml - there was no other damage whatsoever that would require respraying of the door.
Please email me a picture of the damage
Strangely enough there are 2 numbers on the panel beater shop's invoice and 1 on the google search, but none of them is available - not valid???
I am not convinced AT ALL that the half a cm black rubber mark is a damage that requires panel beater respray work.
This is easy a *****ulent reporting.
The attached document from you is not a prove of ANOTHER damage - read my acknowledgement of "damage" it is exactly the same
PLEASE I am not a stupid idiot
Avis's replyOfficial
07 Feb 2024, 14:48Dear Maria,
We are sorry that you feel that way and we will update our Branch regarding this.
Thank you.
The Avis Team
We are sorry that you feel that way and we will update our Branch regarding this.
Thank you.
The Avis Team
Best regards,
Avis's reply07 Feb 2024, 14:48
Official
Dear Maria,
We are sorry that you feel that way and we will update our Branch regarding this.
Thank you.
The Avis Team
We are sorry that you feel that way and we will update our Branch regarding this.
Thank you.
The Avis Team
Best regards,
Avis's replyOfficial
07 Feb 2024, 14:51Dear Maria,
We are sorry that you feel that way and we will update our Branch regarding this.
Thank you.
The Avis Team
We are sorry that you feel that way and we will update our Branch regarding this.
Thank you.
The Avis Team
Best regards,
Avis's reply07 Feb 2024, 14:51
Official
Dear Maria,
We are sorry that you feel that way and we will update our Branch regarding this.
Thank you.
The Avis Team
We are sorry that you feel that way and we will update our Branch regarding this.
Thank you.
The Avis Team
Best regards,