LN
Lebo N
1 reviews | Active since Jan 2024
31 Jan 2024, 10:54
*****ulent and Bad Customer Service
I had rented a car from avis as part of insurance as my car was bumped and taken for repairs. I made use of the vehicle for 17 days from the 27th of November 2023 until the 13th of December 2023. I paid a holding fee which is supposed to be refunded in full after return of the vehicle. I still have not received my refund after having returned the vehicle on the 13th of December 2023. I have written 1 million emails and told that the funds are withheld by bank. I have contacted my bank and advised to open a ***** case as this is not true. Please bring back my money for peace sake!
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Avis's replyOfficial
31 Jan 2024, 11:15Dear Lebo,
Thank you for bringing this to our attention. We regret any inconvenience you may have experienced concerning the delay in processing the refund for your recent rental. We understand the importance of a prompt resolution and sincerely apologize for any frustration this situation may have caused.
To expedite the investigation, could you kindly provide us with the reservation or rental agreement number.
Rest assured, we are committed to resolving this matter promptly. Once we receive the necessary details, our team will initiate a thorough investigation and keep you updated on the progress.
Kind Regards
The Avis Team
Thank you for bringing this to our attention. We regret any inconvenience you may have experienced concerning the delay in processing the refund for your recent rental. We understand the importance of a prompt resolution and sincerely apologize for any frustration this situation may have caused.
To expedite the investigation, could you kindly provide us with the reservation or rental agreement number.
Rest assured, we are committed to resolving this matter promptly. Once we receive the necessary details, our team will initiate a thorough investigation and keep you updated on the progress.
Kind Regards
The Avis Team
Avis's reply31 Jan 2024, 11:15
Official
Dear Lebo,
Thank you for bringing this to our attention. We regret any inconvenience you may have experienced concerning the delay in processing the refund for your recent rental. We understand the importance of a prompt resolution and sincerely apologize for any frustration this situation may have caused.
To expedite the investigation, could you kindly provide us with the reservation or rental agreement number.
Rest assured, we are committed to resolving this matter promptly. Once we receive the necessary details, our team will initiate a thorough investigation and keep you updated on the progress.
Kind Regards
The Avis Team
Thank you for bringing this to our attention. We regret any inconvenience you may have experienced concerning the delay in processing the refund for your recent rental. We understand the importance of a prompt resolution and sincerely apologize for any frustration this situation may have caused.
To expedite the investigation, could you kindly provide us with the reservation or rental agreement number.
Rest assured, we are committed to resolving this matter promptly. Once we receive the necessary details, our team will initiate a thorough investigation and keep you updated on the progress.
Kind Regards
The Avis Team