TWO months and still No response to email

<p>I sent an email to AVIS car rental on the 12-01-2017 regarding a booking we made in December. Our flights were changed and I needed to change dates of booking. On AVIS website I did not see change booking, only cancel booking button. I cancelled the booking and IMMEDIATELY made another booking.</p> <p>The email to them requested a refund of the total booking price for 1 st booking as it was not really a cancellation, because I made another booking immediately.</p> <p> </p> <p>I have had NO response from AVIS - only emails asking if they had responded to my email with a YES/NO answer. I answered NO to each email.</p> <p>I contacted Avis via FB and they just keep saying they have forwarded my query to the proper people.</p> <p> </p> <p>I have sent all the details, with all the reservation numbers and the amounts?</p> <p> </p> <p>We are so disgusted with the service from Avis. Also to mention we belong to their AVIS Preferred program, but that has made no difference?</p> <p> </p> <p>regards </p>