MS
Mx S
1 reviews | Active since Mar 2018
30 Jul 2021, 11:57
Two Cars with Same Reg causes Deposit issues!!!
AVIS has two cars with the same Registration Number. So I get this long Etoll statement of places I have supposedly driven on the other side of Jhb. After investigations they confirmed to pay back my full deposit.
So finally they pay the original amount that is incorrect! Then they said they did two payments but I only received one.
I can not send another email asking for the same thing!!!! This is very frustrating!
How many times must I follow up on POP?
Helpful (0)
Replies (5)0
Replies (5)
Avis's replyOfficial
30 Jul 2021, 14:11Hi Michelle,
Thank you for taking the time to write to us.
Our team will be in touch to investigate your complaint, we will revert to you soonest.
Kind regards,
The Avis Team
Thank you for taking the time to write to us.
Our team will be in touch to investigate your complaint, we will revert to you soonest.
Kind regards,
The Avis Team
Avis's reply30 Jul 2021, 14:11
Official
Hi Michelle,
Thank you for taking the time to write to us.
Our team will be in touch to investigate your complaint, we will revert to you soonest.
Kind regards,
The Avis Team
Thank you for taking the time to write to us.
Our team will be in touch to investigate your complaint, we will revert to you soonest.
Kind regards,
The Avis Team
MS
Mx S's updateReviewer Update
04 Aug 2021, 12:38When will this be???????
MS
Mx S's update04 Aug 2021, 12:38
Reviewer Update
When will this be???????
Avis's replyOfficial
04 Aug 2021, 17:15Hi Michelle,
Kindly note that your I.D number was incorrectly captured.
Our team resubmitted the refund request to our Finance department.
Thanks.
Avis Team
Kindly note that your I.D number was incorrectly captured.
Our team resubmitted the refund request to our Finance department.
Thanks.
Avis Team
Avis's reply04 Aug 2021, 17:15
Official
Hi Michelle,
Kindly note that your I.D number was incorrectly captured.
Our team resubmitted the refund request to our Finance department.
Thanks.
Avis Team
Kindly note that your I.D number was incorrectly captured.
Our team resubmitted the refund request to our Finance department.
Thanks.
Avis Team
MS
Mx S's updateReviewer Update
04 Aug 2021, 19:29It doesn't even make sense because the SECOND payment went through? Someone on your side captured it incorrectly or something.
MS
Mx S's update04 Aug 2021, 19:29
Reviewer Update
It doesn't even make sense because the SECOND payment went through? Someone on your side captured it incorrectly or something.
Avis's replyOfficial
06 Aug 2021, 12:23We apologise for the inconvenience caused.
Avis's reply06 Aug 2021, 12:23
Official
We apologise for the inconvenience caused.