TRYING TO CHARGE FOR DAMAGE NOT CAUSED AND ACTUALLY COVERED!!!

<p>I have just received notification via my travel consultant that I am being billed for damages to a vehicle which I rented on Monday and Tuesday. I called the call centre and had to deal with someone who was actually quite rude and did not assist me. This is not acceptable at all!</p> <p>Apparently the vehicle has a cracked windscreen. There are two issues with the damage being claimed.</p> <p>FIRST ISSUE</p> <p>1. If the windscreen was cracked there would have been something easily noticed by myself or indeed by the passenger in my vehicle.</p> <p>2. When handing back the vehicle, we were running late to check in for our flight and there was no-one readily available to assist in checking the vehicle.</p> <p>3. This resulted in our handing the key over without overseeing the check ourselves.</p> <p>SECOND ISSUE</p> <p>1. When renting the vehicle I took out and was charged for windscreen and tyre damage cover.</p> <p>2. The agent who completed the form without this, and I then insisted that I wanted it.</p> <p>3. We still joked about how necessary it is to take out the cover in South Africa,</p> <p>4. This conversation took place in front of my passenger.</p> <p>5. The rental agent told me to then make a cross on the form and initial there.</p> <p>6. Fortunately I have the form in my possession. (copy scanned and attached.)</p> <p>Under no circumstances, given both of the above issues may Avis charge me for the damage “claimed” to have been caused by me.</p> <p>I would also like to know how to go about reporting unprofessional behaviour by a call centre operator to a customer.</p> <p>Please acknowledge this complaint, and that I will not be charged for the “claimed” damage.</p>