Treating customer unfairly - not transparent

<p>Booked a car online on 27.07.2017. R1724.00 standard and R2316.04 super waiver. I chose the superwaiver option at R2316.04 and paid via credit card. When I got my emailed confirmation the excess was still R33 000.00 and not the reduced R6000.00. I immediately called ***at 16H08 and spoker with Pendela - she said that the system showed that it was correct on the super waiver on her system so I asked for the correct invoice to be sent to me. she told me that I would have to pay an additional R300.00 odd if I wanted this. What nonsense. I asked for her supervisor and have been on hold from 16H12 and now at 16H42 I am still holding - this is really bad service. I want the correct confirmation emailed to me with the correct super waiver information or I will take this further to the customer complaints commission. as a customer it is not fair practice to make me hold for over 20 minutes to transfer me to a supervisor I think that pendela is not capable of dealing fairly with a customer and should be taught how to transfer a call quickly and efficiently and it would be nice to get feedback and not left on the line with no explaination at all. PLEASE NOTE THAT I DO NOT ACCEPT THE CONFIRMATION EMAILED TO ME WITH THE NOTED EXCESSES AT R33 000.00. I have called in again on a seperate phone (still holding on for pendela on other phone) 16H36 spoke to Amu who told me that pendela is busy on a call - so she just leaves me - how disgusting. Amu transfered me to Clive. at 16h42 pendela still has me on hold.</p> <p> </p>