Treated like a theaf & bad service

29 Apr I took out a mini lease with Avis and things were going smoothly until last week when I was informed by Robyn that the authorisation didn't go through yet to my surprise it has went through from my account. Robyn and I have been working through this matter when yesterday Chris Lourens called saying that he activated the tracker and he came to collect the car without giving me a reason. I then informed him that I have been dealing with Robyn regarding this matter and have involved my banker so that we can resolve this issue. Rudely without even a response while I'm explaining to him he took out his phone to call Robyn which she explained but he insisted on taking the vehicle.

He then handed over the phone to me and I asked Robyn what was the issue as I thought we were handling this issue, then Robyn asked if I've funds in my account to cover from 24 of last month until atleast yesterday? I told her no as they have taken money already then this Chris guy insisted on an email from Robyn that he shouldn't take the vehicle.

the treatment and the humiliation this guy has caused me at a place where I contact business is still get me so angry to think that my company is paying over R25K per month for this car in question and a cargo bakkie we are leasing from them then I get treated like a ********.

I have been given until 12 today to either sort out the authorisation or return the vehicle. 1. I am not a fault on in breach of our agreement if they cant locate the money they took from my account. 2) Last when they made a mistake and forgot to run the authorisation then Robyn asked to double debit my account I allowed that to happen knowing that humans makes mistake so when there's an issue from my end why don't I get the same curtsey. 3) I ask myself if I was white were they going to treat me the way they did as if I stole their car? 4) why has my deal now moved to the 24th of each month when I clearly told them that it needs to be a day before monthend? 5) when I reported a tyre I was told that I didnt take tyre and windscreen waiver but to my suprise when I check the agreement I took it out so who made those changes without my concern?