TRAUMATISED BY AVIS INVESTIGATION DEPARTMENT

I have been using the long term renting option with Avis since October 2020, in December I went away for holidays and arranged with the Avis Consultant at the Sunninghill branch to telephonically extend my rental in December as I would not be close to a Avis branch. For some reason I was not asked to do another deposit. I went to the Sunninghill branch last week to resolve this. Today I received a very abrupt and rude phone call from Avis investigation department, he threatened me with activating the GPS on the vehicle if I fail to pay 2 months deposit for January and February, when I asked him why should I pay another deposit for a month that have now passed he told me thats how it works. When I said to him I cannot afford the 2 months and still the current due debit order which will all add to R25000 he then threatened me again saying if I cant pay the forementioned amount then I should take back the car before he activates the GPS and recover the car and then I will be liable for a further R8000. This guy gave me no chance to explain my side of the story whereby I could tell him that I paid the deposit of R 8000 but the funds came back into my account. All I get is how he will take action against me like I am some ********. He keep saying I don't know what I am talking about. I think this is very bad customer treatment. I look after the vehicle as it is my own and all my debit order payments goes off regularly, if I had a choice today I would have rather given the Avis vehicle back because I am distorted and traumatized by how this guy treated me. No customer etiquette, its appalling. the 1st chance I get I will be done with Avis and never use their service again. I am no ******** to be treated like one.