1 reviews | Active since Nov 2009
Too keen with my credit card..
Had a small accident in December. My car is going to the panelbeaters tomorrow-2Feb 2016.<br> My insurance gives me a hire car which I arranged to collect yesterday from Avis at OR Tambo.<br> I was asked to pay a R1200 refundable security deposit. I gave the assistant my credit card. He put the card in the machine, pressed all the buttons, gave the machine to me for my pin. I checked that the amount was R1200.<br> All in order, I punched in my pin. I get a message on my phone from the bank confirming the R1200 transaction, and then....another message from the bank for a transaction from Avis for an additional R3000-00 odd. Something funny going on. Luckily I check my phone for these messages, or I would have been none the wiser. <br> Asked for a refund. Apparently a refund can't be done on the weekend. They can draw money from my account on a weekend, EVEN MONEY I HAVEN'T AUTHORIZED, but they can't return it to me. this was all blamed on a mistake by the counter assistant George. Smells very fishy to me....Avis that money had better make its way back to my credit card today or this is going to get a whole hell of a lot worse very quickly!!!
Thank you for your post.
We have escalated your complaint to our Regional and Customer Care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Thank you for your post.
We have escalated your complaint to our Regional and Customer Care Manager who will resolve your complaint posted.
Kind Regards
Avis Team
