To get a refund is a mission

Item: Avis
Rating: 1
Author: Lindelwa D

I have been waiting for my refund for over a month now. The bank says Avis hasn’t released or provided anything for this refund. When I try call Avis customer service, it never goes through, so I’m stuck. Frustrated is an understatement.

Helpful (0)

Replies (1)

Avis's replyOfficial

16 Jul 2025, 09:44

Dear Lindelwa,

Thank you for sharing your experience. We are sorry to learn about this.

To assist with a full review, could you please provide the Rental agreement number or Reservation number.

Once we have this information, we’ll escalate the matter to our team for urgent investigation.

Thank you for your patience, and we’ll do our best to resolve this professionally and fairly.

Kind regards,
The Avis Team

Avis's reply16 Jul 2025, 09:44

Official