MM
Mthokozisi M

1 reviews | Active since Dec 2023

04 Dec 2023, 11:31

Think twice if you think of using AVIS, pathetic customer service ever.

Bad service ever,

From delivering my car that was booked for me by my insurance, it was 2 hours late, and the fuel was one bar less from full tank. I returned the car with full tank not even sure will that be taken into consideration when I'm refunded my deposit. speaking of the refund, my deposit hasn't been paid back its now full 2 weeks which was told it takes 5-7 days working when was collecting the car. i followed up no reply to my emails from the refund department. the car was booked from Lanseria branch. if you think of using Avis think twice.

0
Replies (1)
Avis
Avis's reply04 Dec 2023, 12:45
Official
Good Day Mthokozisi, thank you for bringing this to our attention. We are very sorry to learn about your unfortunate experience with us.

We are urgently looking into this for you and will get back to you as soon as we have feedback. 

Thank you 
The Avis Team