*******

Charged us thousands (including rental) to replace a bumper dent that we had no knowledge of prior to dropping off the car. We accepted this and made peace with the fact that someone probably hit the car in the parking lot the morning before we had to drop off the car and I didn't dispute the payment. After NEARLY A MONTH, AVIS tried to phone me twice, both of the times I was unavailable, but then I got an sms stating that they're charging close to another R8000 to my card because "The damages were more than estimated" NEARLY A MONTH LATER?! And double the price?! No invoice, no explanation, no proof, nothing. After the original amount was settled, after I had to search through their ****py site to find out how to download my own invoice manually. And to make things worse, they sent us damage reports and information pertaining to the claim, which firstly look overpriced and unnecessary. The original amount was charged a month ago. The damage report clearly states that the "additional damage" was picked up a day before the payment went off. They said nothing. They waited a ****ing month to let me know about this. I thought it was all settled, done and dusted, but R16 000 to replace a ****ing bumper on a piece of **** Picanto?!?!! What kind of world are we living in?! Get ****ed, AVIS. No one I have ever come in contact with will ever do business with you again. Eat ****.