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<p>I have been renting the same car from Avis for the last 5 months. Every month like clock work on the 26/27 they withhold approximately R10 000 from my cheque card, then after they assess the car (tickets or etags or the like) they remove that amount as well as the rental amount from the withheld money and release the balance (which is usually approximately R2000). This removal and release occurs on the 1st of each following month.</p> <p> </p> <p><br />So the same ocured recently, on 26 October an amount of R10740 was withheld from my cheque account, for the rental month of November. As per usual on 26 November I returned to Avis to rent for the month of December. I provided them my kilometers and they then began their process.</p> <p>However this time around it was different. On 01 December an amount of R7077 was taken of my cheque account. Avis did not release the money they withheld on 26 October (I've called my bank and this has been confirmed). They kept that money and decided to deduct the expenses incurred and rental amount from my account. so in essence Avis kept my R10740 (taken in October) and instead of removing the rental amount and other additional expenses from that amount, it decided to take it out of my funds. Avis is ********ly taken approximately R7077 from my account and has kept R10740 for whatever purpose, instead of using it in the correct manner. </p> <p> </p> <p><br />I tried to call them the moment I found out. Their agent had no idea and said she would speak to her manager and revert, she never did and I spent 3 hours (between 6pm and 9pm) trying to get hold of Avis (Sandton Gautrain branch) but they never answered their phones. </p> <p> </p> <p><br />I call again this morning, same branch. I am met with open ended answers, the agent again (though another one) could not assist. There was no manager on duty and all she could keep saying is she's emailed head office, which can't help me now and can only assist on Monday. </p> <p> </p> <p><br />Now I am stuck with this problem over the weekend while Avis sits with nearly approximately R18 000 of my money and they are useless and unable of assist. I am extremely angry and disappointed, not only at the ******** act of theft, but also their terrible service, their agents not being able to speak with knowledge on subject matters, and them not answering their phones. </p> <p> </p> <p><br />TERRIBLE EXPERIENCE, I had no complaints with Avis up until now but going forward the moment I am done with this rental period I am done with them! </p>