They should have had claims department checking on clients if all is well and how they survived the pandemic that would give you chance to see or hear from your clients

Avis Germiston poor service 2 years later I'm still waiting for refund, so i had a courtesy car with them on the 20th of March and country was locked down actually the whole world was locked out and had to keep car longer than expected because of restrictions. Then when alert levels were relaxed they collected their car next thing they have moved and I'm unable to get refund till to date. I'm willing to forgive them because it was unprecedented times and documents might have been moved around but surely they have proper filing systems are in place to look at such