L
Lebogang
1 reviews | Active since Aug 2024
16 Oct 2024, 10:12
Their customers service is the worst
Their customers service is the worst. I have Ben waiting for my refund for almost 2 months and every time I call and ask they tell me that they do have my banking details which have been provided to them when the car was rented in the beginning. No one has been helpful and it’s so frustrating!! I’ve wasted over 2 hrs of my call minutes trying to get this matters resolved and nothing is happening!! Never using Avis again!.
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Avis's replyOfficial
16 Oct 2024, 12:46Dear Lebogang,
Thank you for contacting us.
We apologize for the poor service you have received. Waiting almost two months without resolution is completely unacceptable, and we understand how frustrating this experience has been for you.
Please provide us with your Rental Agreement number and We will ensure that your refund is processed as quickly as possible and will escalate this matter with urgency.
Kind regards,
The Avis Team
Thank you for contacting us.
We apologize for the poor service you have received. Waiting almost two months without resolution is completely unacceptable, and we understand how frustrating this experience has been for you.
Please provide us with your Rental Agreement number and We will ensure that your refund is processed as quickly as possible and will escalate this matter with urgency.
Kind regards,
The Avis Team
Avis's reply16 Oct 2024, 12:46
Official
Dear Lebogang,
Thank you for contacting us.
We apologize for the poor service you have received. Waiting almost two months without resolution is completely unacceptable, and we understand how frustrating this experience has been for you.
Please provide us with your Rental Agreement number and We will ensure that your refund is processed as quickly as possible and will escalate this matter with urgency.
Kind regards,
The Avis Team
Thank you for contacting us.
We apologize for the poor service you have received. Waiting almost two months without resolution is completely unacceptable, and we understand how frustrating this experience has been for you.
Please provide us with your Rental Agreement number and We will ensure that your refund is processed as quickly as possible and will escalate this matter with urgency.
Kind regards,
The Avis Team