THEFT OF DEPOSIT
<p>First correspondence:</p> <p>Good Day Whitney</p> <p>Thank you for your response.</p> <p>My rental was booked through Discovery and all the info I have is the following:</p> <p>Avis Reservation number: ********** 0ZA6</p> <p>Vehicle was collected on the 20th/21st May and it was returned on the 18th July.</p> <p>I just think the customer service is shocking considering I went from pillar to post with an ever so chirpy Natasha(who couldn't help me and told me to contact the call centre who advised me that my funds were in a suspense account as my details were captured incorrectly) however when I called the second time and to Ibrahim(At least Ibrahim had a better attitude) to Wilson(who put me on hold for over 10minutes because he clearly didn't know what he was doing) .</p> <p>I have been advised that my funds should reflect by Tuesday if not Thursday, so I patiently wait. I think the most concerning issue as well is I was not given options however when I dropped the vehicle off I observed that the white man in front of me was supp**** options and even my consultant at Discovery asked if I was supp**** options of which my response was NO.</p> <p>I am hoping my funds will be returned however as mentioned, customer service needs to be looked into at your branch and better communication and attitude adjustments need to be made.</p> <p>Thank you,</p> <p> </p> <p>26 July</p> <p>I receive a call from Wilson who asks me to confirm my banking details however he tells me that it will take another 3 days to be reimbursed.</p> <p> </p> <p>I have decided to open a case of theft against Avis as my deposit has BEEN ******!</p> <p> </p> <p>The service from you guys is APPALING!</p>