PN
Phinda N

1 reviews | Active since Apr 2015

10 May 2023, 11:56

Theft

On the 15th of May 2023 I took back a KWID car that was hired as a courtesy car for me by my car insurance at the branch in the Airport Industria. I did not notice that after filling up the fuel I forgot my credit card in the car. To my surprise today I got a notification from my bank APP that a transaction of R11.00 was made and then an hour after another transaction of R34.00 was done and I temporarily blocked my card since I wanted to make sure that it is not in my wallet and that indeed I had forgotten it in the hired car. A few mins ago I received a notification that my card has been blocked due to my pin being entered in incorrectly. I am really disappointed at the fact that someone stole my card and was able to get the 2 transactions to successfully go through due to the fact that when tapping it does not require a pin. This is theft and really disappointing that it happened when I hired a car from one of the reputable car hire services.

0
Replies (7)
PN
Phinda N's update10 May 2023, 11:56
Reviewer Update
Correction the date is 5th of May 2023 and not the 15th of May 2023. Thanks.
Avis
Avis's reply10 May 2023, 13:25
Official
Hi Phinda,

Thank you for writing to us.

Please be advised that we tried to look for your rental with the details you provided and did not find any rental. Please provide the registration number of the car.  

Avis Team
Avis
Avis's reply10 May 2023, 13:25
Official
Hi Phinda,

Thank you for writing to us.

Please be advised that we tried to look for your rental with the details you provided and did not find any rental. Please provide the registration number of the car.  

Avis Team
Avis
Avis's reply10 May 2023, 13:26
Official
Hi Phinda,

Thank you for writing to us.

Please be advised that we tried to look for your rental with the details you provided and did not find any rental. Please provide the registration number of the car.  

Avis Team 
Avis
Avis's reply10 May 2023, 13:26
Official
Hi Phinda,

Thank you for writing to us.

Please be advised that we tried to look for your rental with the details you provided and did not find any rental. Please provide the registration number of the car.  

Avis Team
PN
Phinda N's update10 May 2023, 13:43
Reviewer Update
I have this on the SMS Res ***1ZA3
Avis
Avis's reply11 May 2023, 08:32
Official
Hi Phinda,

Thank you for the details. 

We will send the query to the branch manager so they can investigate the matter and revert to you with feedback. 

Avis Team