Theft

After 10 months, I am still waiting for a refund from AvisBudget. They successfully claimed damages from a 3rd party who caused an accident I was in with a rental. They demanded I also pay damages, meaning they received damages from 2 parties for the same accident. Avis has therefore profited off an accident not caused by their customer. They have now promised to pay me back the damages after consistent pressure from me and threats of legal action, but are stalling at every opportunity. I ask for updates and get no response, they pass me from department to department on the phone. I've sent banking details 3 times and then they use the excuse that they haven't refunded me because they don't have my banking details. They then told me that on the system I WAS credited 3 weeks ago, which is another lie. Then they back track and ask again for banking details. The worst experience ever.