That que though!!!

Walking up the ramp to collect your rental in CTN, the first thing that will hit you about AVIS / Budget is their popularity! The queue is out the door. Far. Out. The door. You look left, Europcar, no queue, look right Hertz, no queue. Avis? Yip, that's my queue. The holiday you've been waiting for all year is on hold. For 30-45mins. What you realise when you near the front of the queue is that it has little to do with their popularity and more to do with MASSIVE inieficiencies. They are the only rental company that makes you sign and initial more paperwork for a day's car hire than you did with the conveyancer when you signed for your last house bond! Shame. The friendly staff can't really be blamed, as they are just following the process. Dear busy Avis Execs - hire a car or two from your competitors and see how an efficient process can work. It can't be THIS difficult?? (I still have 15 people in front of me in the time it's taken to write this post... Slowly. On my cell phone.)