Thank you

I had written a complaint about Avis regarding bad service received and their attempt to bill me for scratches on a vehicle I did not cause. Until I spoke to Nikki/ Nicky Vaughn yesterday, I was being sent from pillar to post regarding my complaint and it took over two weeks to get a resolution in this matter. I can only thank Nikki for the resolution of this matter because frankly, I don't believe it would have been resolved had she not stepped in.<br> This experience has left me rather negative regarding AVIS and their ability to solve genuine customer grievances quickly. And unlike before were AVIS was always my preferred rental vehicle provider