Terrible treatment from AVIS/Budget

On the 01st February 2020 I was bumped by someone whilst driving a Avis/Budget renal vehicle, I was given a reference by the company of the vehicle that bumped me to Old Mutual who is their insurer. Avis agents stopped me from claiming the money they were requiring that I pay R21 982.33 as well as my own R2 762.80 from Old Mutual saying that they would be doing it themselves.

Since then I have heard nothing from Avis only that I need to pay the R21 982.33, when I speak to their agents who contact their head office from the East London Airport branch, I am always told that the claim is at an advanced stage but. I have yet to hear that it has been settled and my R2 762.80 has not been returned to me. I am now being forced to pay for something that was not my fault whilst at the same time having been forbidden from claiming the money from PE ICE Cream who actually had no problem with directing me to Old Mutual, Old Mutual also had no problem with giving me their contacts so that I can give them to Avis/Budget.

I am not even aware if Avis/Budget did receive the money but is just now tricking me into paying them again and not returning my money.