Terrible Service/ No help at All

I rented a car with AVIS at King Shaka airport in Durban. The 1st car (Renault Kwid) they gave me, the handbrake was stuck and would not go down. The 2nd car (Ford Figo) I received from them ( as I could not even leave the airport parking) drove fine. However, they did not do a proper inspection as the floor of the backseat of the car was flooded with water. When I pressed my hand down on the carpet, the water rose up. I had my laptop and documents in a bag on the backseat floor.

The following day I had to go to the Margate airport to replace the car - because AVIS could not bring me a replacement car. I had to top up the fuel before they accepted the car.

I did explain the situation when I handed the rental back at King Shaka airport, and the lady I spoke to said she would call me once she spoke to the manager when he/she came back to work the following day. She did not call me back and when I followed up, she was off duty and they person who answered could not assist me apparently. Since then, I have not been able to get a hold of anyone at the airport office. The phone rings but no one answers.

I sent an email to customer services but I only got the generic reply. No one has yet gotten in contact with me to assist me.

With service like this, I am not likely to use AVIS again and I definitely would not recommend them.